Abstract

What is eGovernment?
eGovernment (e-Gov) is the use of information and communication technologies (ICT) to improve the activities of public sector organizations. Some definitions restrict e-Gov to Internet-enabled applications only, or only to interactions between government and outside groups. Regardless of the definition nuances, over the past decade digital technology, the Internet, enterprise mobility, and social media have all changed the ways that local governments interact with their citizens. Municipalities need to learn to harness the power of e-Gov and its digital channels to engage citizens better and reduce bottom-line expenses.